I'm B.L. Ochman, and I've been helping blue chip companies, agencies and associations incorporate new media into their marketing mix since 1996.

I'm a multi-media content creator, live-stream event and podcast producer, journalist, ghost writer, social strategist and producer of socially shareable videos.

Let's talk about how I can help you.

I co-host and produce the award-winning weekly Beyond Social Media Show

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext.

Posts tagged customer_service_issues

Adweek Subscription Fraud: Consumer Beware
Has Your Laptop Blown Up Yet?
Dell Update: The Promise
Another Dell Mr Fixit Customer Specialist Says Sorry We Dropped the Ball
Sony Caves to Blog Campaign. Power to the People!
Blogger Chronicles 230 Days of Sony Customer Service Hell
My Bag is Lost and I’m Stuck in American Airlines Customer Service Hell
Commerce Bank: Unethical Customer Policy, Liar, Liar, Pants on Fire!





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