By B.L. Ochman
Social Relationship Management Heats Up for Brands
Results show recent Tweets in carousel format for searches on a person or brand’s name. Approximately 5 Tweets are shown, generally close to the top of the main search page. Tweets began appearing in mobile search results since May, but this desktop rollout – for English language only right now – has been slow in coming.
A win-win partnership
The partnership is a win-win for Google and Twitter. Google gets access to more real-time news results, and Twitter gets broader exposure, which should please investors and advertisers. The move also adds fuel to rumors that Google is considering buying Twitter. I’d bet on that outcome!
A challenge for brands
Tweets now become an even more critical part of the SEO puzzle, and brands need to pay 24/7 attention to content appearing in their Twitter stream. That’s because Tweets can influence consumer behavior. Complaints, and brand response to them, will gain even wider exposure, making it really bad business to ignore consumer input.
Searchers also will know if a brand Tweets infrequently or repeats the same Tweets many times. That kind of content is likely to discourage visits to brand sites.
Social relationship management platforms benefit too
The other winners in the formula are social relationship monitoring platforms like Brandwatch, Sprinklr and StatSocial, each of which help brands monitor their social presence and alert them to immediate issues.
Images Help Tweets Stand Out in Search Results
Including images in Tweets is more important than ever, because they attract the eye in search results. Here’s how an image shows in a recent search on my name:
Google search tracks #Hashtag Tweets Too
The latest Tweets for #hashtags and trending news stories related to them also show in search results. Here are some recent results for hashtags #DonaldTrump and #AshleyMadisonHack
SEO gets even more complex, beginning today. Ignore these changes at your reputation’s peril.