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You can’t make this stuff up. Customer-service-challenged Dell has announced that it’s got a new high-riced XPS brand of LUXURY laptops which will be sold at higher prices, and fatter margins, than its Dimension PCs and Inspiron laptops. Prices start at $2,700 for the laptop and $1,100 for entry-priced units of three desktop models.
Dell has assigned a sales force and customer service team to handle XPS customers. Translation: pay more or stay in Dell hell with the rest of us slobs who get Dell’s lousy tech support from clueless offshore tech support.
The announcement of the new line was to be made by Michael Dell, the company’s founder and chairman, who is deaf and dumb to customer concerns and complaints.