In what is turning out to be a major PR faux pas, a whole lot of people are really miffed about the way Symantec , seller of Norton Anti-Virus Software, handled a recent problem that they are blaming on VeriSign. The glitch caused Word and Excel to run slowly or freeze on the computers of tens of thousands of Norton Anti-Virus Microsoft customers.
Normally, when there is a major threat to its customers, Norton sends an email to its registered users. This time they didn’t bother and I would guess that a lot of computer consultants made out very well as a result. Their fault or not, the right thing to do would have been to notify customers with the fix that Norton came up with.
According to CNET News, the problems caused a flurry of angry posts to the Symantec area of support forums from users saying they would ditch Symantec’s Norton AntiVirus.
In PR Faux Pas, Symantec Shifts Blame, Pisses Off Customers
BL Ochman | January 12, 2004 | Permanent Link | Comments (0) | TrackBack (
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