submit to reddit

More than a week after the fact, luxury store Hermes apologized to Oprah Winfrey — one of the richest, most powerful and best loved women in America — for turning her away last week when she tried to shop at its Paris store.
The New York Post, in its Monday Page Six gossip column, reported she was turned away because the store said it had been “having a problem with North Africans lately.”
A Week Today is Like Six Months 10 Years Ago
How a company as prominent as Hermes could be so completely out of touch with the realities of today’s media is mind boggling.
A week today is like six months 10 years ago. You cannot wait a week to react to a PR crisis.
The only way to respond to such negative press from traditional media and bloggers is with an immediate and honest response.
This situation also underlines the fact that the highest paid, most at stake people in a company are the ones who should deal with the public –not ill-paid, poorly trained clerks.