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Dell has finally reacted to Dell Hell. Dell’s PR person says they are changing their policy about bloggers. Instead of ignoring bloggers and refusing to respond on blogs, Dell spokeswoman Jennifer Davis tells Shankar Gupta in Online Media Daily that they are going to monitor blogs. And when they see a problem crop up, she says, they will contact the blogger directly to try to resolve it.
“Obviously, Mr. Jarvis’ experience could’ve been handled better,” Davis said.
Jeez, they finally answer and it’s in classical PRese. Probably took them weeks of meetings to get that response through legal.
Jarvis, who finally got a refund on his lemon Dell laptop, entitles his blog post “Dell Learns a Lesson.”