This offer from The Wall St. Journal annoys the hell out of me. It’s insulting. And ass-backward.
I used to subscribe to the Journal both print and online. The combined sub was $200-something a year. I subscribed to the print edition for 20 years, so I’m what you’d call a loyal WSJ customer.
And now that I don’t get the print edition, they offer me a combined sub of $99, which is what I paid for just an online sub a couple of months ago.
Helloooo Wall St Journal: you should give long-time loyal customers the best possible deal all the time.
Wall St. Journal Has Subscription Offer Ass Backwards
BL Ochman | January 30, 2007 | Permanent Link | Comments (1) | TrackBack (
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Categories: Customer Service Issues, Dead Tree Journalism, Worst Practices
Tags: , Customer Service Issues, Wall St. Journal, Wall Street Journal
Tags: , Customer Service Issues, Wall St. Journal, Wall Street Journal
I’m glad I’m not the only one who has noticed how idiotic and insulting their subscription offers are. I’ve actually subscribed three times, pinging back and forth between my name and my wife’s name, because the deal they offer me as a subscriber is double what I paid the last time around. So I cancel, let it lapse for a while, then take the “introductory offer” that any schumck on the street gets from a card that fell out of SmartMoney. Don’t their marketing people read the marketing section of their own paper?