I'm B.L. Ochman, and I've been helping blue chip companies, agencies and associations incorporate new media into their marketing mix since 1996.

I'm a multi-media content creator, live-stream event and podcast producer, journalist, ghost writer, social strategist and producer of socially shareable videos.

Let's talk about how I can help you.

I co-host and produce the award-winning weekly Beyond Social Media Show

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext.

Posts tagged customer service

More Twitter Travesties, Chocolate Farts, DeathSwitch
Microsoft CEO Apologizes Lamely, Copyblogger Quits Facebook
Kevin Richardson Plays Football With Lions, Facebook Bans LikeGating
LEGO BrandJacked, HobbyLobby NewsJacked, Selfies Toasted [Video]
Don’t call us! 47 of the Fortune 50 have no phone number on their homepage
Dear Corporations: Nothing Else Matters if Your Customer Service Sucks





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