I'm B.L. Ochman, and I've been helping blue chip companies incorporate new media into their marketing mix since 1996.

I'm an accomplished and expert digital strategist, certified YouTube Channel Creator, president of whatsnextonline.com and publisher of multiple award-winning What's Next Blog.

I create live-streaming events and social video content for leading brands, associations and agencies.

I co-host and produce the award-winning weekly Beyond Social Media Show

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext. Find me on Google+

Posts tagged Customer Service Issues

Apple Silence on iPhone Issues Likely to Bite Its Ass
Companies Not Answering Emails for Days, Weeks, Even Months
New Balance – Customer Service As It Should Be!
Fresh Direct Customer Service Issues Will Be Its Downfall
Want to Avoid Online Nightmares? Don’t Piss People Off
Wall St. Journal Has Subscription Offer Ass Backwards
PayPal to Customers: Screw You
Dell One2One Blog Shares Name With Porn Site.
Dell Called Me: Well, Knock Me Over With a Feather
NY Times and Wall St Journal Articles Bemoan the Death of Message Control






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