I'm B.L. Ochman, and I've been helping blue chip companies incorporate new media into their marketing mix since 1996.

I'm an accomplished and expert digital strategist, certified YouTube Channel Creator, president of whatsnextonline.com and publisher of multiple award-winning What's Next Blog.

I create live-streaming events and social video content for leading brands, associations and agencies.

I co-host and produce the award-winning weekly Beyond Social Media Show

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext. Find me on Google+

Posts tagged Customer Service Issues

7 Key Customer Service Guidelines Brands Need Now
Why nothing else matters if your customer service sucks
Nothing Else Matters if Your Customer Service Sucks
What’s Next Blog’s First Annual Pissoffy Awards
Top 8 ways to stop pissing off (and losing) your customers
Why I’m cancelling my NY Times subscription
Six lessons companies can learn from customer service hell
Dear Delta Airlines: Nothing Else Matters if Your Customer Service Sucks
Dear Corporations: Nothing Else Matters if Your Customer Service Sucks
Customer Service – Nothing Else Really Matters

B.L.'s flickr photos

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