I'm B.L. Ochman, digital strategist, GooglePlus Helpouts coach, YouTube Channel Creator, president of whatsnextonline.com and publisher of What's Next Blog. I've been helping blue chip companies incorporate new media into their marketing mix since 1996.

I'm CEO of Maximum-Plus.com Events & Training for Google+ Success, serving leading brands, associations and agencies.

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext. Find me on Google+

I'm co-founder of the pet lovers' site and blog, Pawfun.com - where you can use favorite photos of your pets to create and send free Pawfun photo e-cards.

Posts tagged Customer Service Issues

Nothing Else Matters if Your Customer Service Sucks
What’s Next Blog’s First Annual Pissoffy Awards
Top 8 ways to stop pissing off (and losing) your customers
Why I’m cancelling my NY Times subscription
Six lessons companies can learn from customer service hell
Dear Delta Airlines: Nothing Else Matters if Your Customer Service Sucks
Dear Corporations: Nothing Else Matters if Your Customer Service Sucks
Customer Service – Nothing Else Really Matters
Apple Silence on iPhone Issues Likely to Bite Its Ass
Companies Not Answering Emails for Days, Weeks, Even Months

Join the mailing list



Straight Talk About Social Media

blog advertising



B.L.'s flickr photos
Find us on Google+