I'm B.L. Ochman, and I've been helping Fortune 500 companies achieve spectacular results by strategically incorporating emerging media into their marketing mix since 1996.

I contribute to Ad Age Digital Next, Mashable, Business Week and others.

Follow me on Google+ and Twitter.

I am co-founder of the pet lovers' site and blog, Pawfun.com - where you can create and send free photo e-cards of your pets.

Posts tagged Customer Service Issues

Nothing Else Matters if Your Customer Service Sucks
What’s Next Blog’s First Annual Pissoffy Awards
Top 8 ways to stop pissing off (and losing) your customers
Why I’m cancelling my NY Times subscription
Six lessons companies can learn from customer service hell
Dear Delta Airlines: Nothing Else Matters if Your Customer Service Sucks
Dear Corporations: Nothing Else Matters if Your Customer Service Sucks
Customer Service – Nothing Else Really Matters
Apple Silence on iPhone Issues Likely to Bite Its Ass
Companies Not Answering Emails for Days, Weeks, Even Months

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