I'm B.L. Ochman, and I've been helping blue chip companies incorporate new media into their marketing mix since 1996.

I'm an accomplished and expert digital strategist, certified YouTube Channel Creator, president of whatsnextonline.com and publisher of What's Next Blog.

I'm CEO of Maximum-Plus.com Live-streaming event production & all things Google+, serving leading brands, associations and agencies.

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext. Find me on Google+

I'm also co-founder of the pet lovers' site and blog, Pawfun.com - where you can use favorite photos of your pets to create and send free Pawfun photo e-cards.

Posts tagged Customer Service Issues

7 Key Customer Service Guidelines Brands Need Now
Why nothing else matters if your customer service sucks
Nothing Else Matters if Your Customer Service Sucks
What’s Next Blog’s First Annual Pissoffy Awards
Top 8 ways to stop pissing off (and losing) your customers
Why I’m cancelling my NY Times subscription
Six lessons companies can learn from customer service hell
Dear Delta Airlines: Nothing Else Matters if Your Customer Service Sucks
Dear Corporations: Nothing Else Matters if Your Customer Service Sucks
Customer Service – Nothing Else Really Matters

B.L.'s flickr photos

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