I'm B.L. Ochman, and I've been helping blue chip companies, agencies and associations incorporate new media into their marketing mix since 1996.

I'm a multi-media content creator, live-stream event and podcast producer, journalist, ghost writer, social strategist and producer of socially shareable videos.

Let's talk about how I can help you.

I co-host and produce the award-winning weekly Beyond Social Media Show

I contribute to Ad Age Digital Next, Social Media Today and others. On Twitter, I'm @whatsnext.

Posts tagged Customer Service Issues

7 Key Customer Service Guidelines Brands Need Now
Why nothing else matters if your customer service sucks
Nothing Else Matters if Your Customer Service Sucks
What’s Next Blog’s First Annual Pissoffy Awards
Top 8 ways to stop pissing off (and losing) your customers
Why I’m cancelling my NY Times subscription
Six lessons companies can learn from customer service hell
Dear Delta Airlines: Nothing Else Matters if Your Customer Service Sucks
Dear Corporations: Nothing Else Matters if Your Customer Service Sucks
Customer Service – Nothing Else Really Matters





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