So Much for Dell's Great Service - Dell Still Sucks

You must be a moron for touting Dell in one post and then finding fault in the next. Everyone knows Dell sucks! Wake up! They merely provide computer parts to others and come out of China- or some God forsaken country. Get a real computer from HP or Sony, Or Apple. Try and be consistent. We depend on you.

Not Dell Again
http://www.keithmcollins.com/2006/09/not-dell-again.html

I’m not sure if it’s great to be posting how my daughters notebook had a second major fault within 4 weeks - but twice now Dell have delivered a great service experience. On the first occasion they replaced the motherboard, this time the screen went. It seemed like they were unrelated faults.

Once again the call centre was very polite, helpful and arranged the engineer visit the next day. They followed up with confirmation emails and a double check to see if all was well today. The engineer phoned first thing to advise me of his expected arrival time, allowing me to plan my day. The job was completed inside 20 minutes and everyone here is happy. The same can’t be said for BL Ochmans second experience with her Dell service.

It felt to me like someone cared about my experience and was doing as much as they could to manage the situation and it wasn’t one of their “top honchos” that BL Ochman had resorted too. The secret of providing a great service is being able to repeat it every time to meet everyone’s expectations. That requires everyone at all levels in the service delivery organisation doing their bit to make it great.

Really, I was hoping that Dell had turned around its customer service and that i wouldn't be in Dell Hell again. I'm not a moron, I'm just hopeful, even now... that Dell will right by it customers.

I have never met anyone who was happy with an HP computer, and I sure as hell am not prepared to pay Sony for a computer after a couple million of their batteries have blown up every known laptop that uses them.

And I have too much software for my PC to switch to Apple now and pay for all those programs again.

Sorry Victor, but I don't think any of these are perfect solutions. I'm with the devil I know at the moment.

I am one of the born every minute suckers. I thought Dell was an American company little did I know that after I bought it I would be going for my third printer the first one I bought with the computer a model 922.

Thew second they gave me a little over a yr later a model 810 because they felt guilty because they had not put an extended warranty on the first printer which went out 3 months after the one yr warranty did. Now I need a third printer this time from a reputable company.

I am tired of calling Dell and getting India I have a hearing impairment and have difficulty understanding the dialect.

I never would have bought knowing they are outsourced anyway I am a union man of many yrs so is my family and we don't buy from companys that deliberately ship jobs overseas.

Anyway I tell anybody that asks now that Dell is the devils tool and don't buy a computer from them instead get an abicus and a notepad.