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Blogger Chronicles 230 Days of Sony Customer Service Hell

Horror.jpgGreg at Perfect Porridge music blog has chronicled 230 days of Sony BMG customer service hell . It is a classic case of a company with its head in the sand, or perhaps an even darker place.

Sony BMG Rootkit SettlementHe was one of the people in 2005 whose computer was infected with malicious Sony Rootkit spyware after he LEGALLY downloaded sony CDs.

"Happy Reading," Greg writes, "and please keep this in mind the next time you make a decision between a Sony product and any other brand..."

Sony's response? A perfect example of a company that has no clue how the Internet, or a blog swarm, works. They're about to find out.

He's also posted Sony emails and phone numbers that he hopes "will help the thousands others still trying to get their settlements from Sony's spyware fiasco." The issue remains unsettled!

See also: Boing Boing, and Consumerist


BL Ochman | Jun 21 06 11:53 | TrackBack (1)

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Sony BMG DRM Rootkit Spyware Album Settlement Still Unsettled from Perfect Porridge
Remember in late 2005 when Sony put out CDs that contained malicious rootkit spyware that infiltrated their "paying" customers' computers and left huge gaping holes for hackers? Remember how the patch they issued actually opened up larger holes? And th... [Read More]

Tracked on June 22, 2006 11:37 PM

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About BL Ochman
BL Ochman
B.L. Ochman, Managing Director of Emerging Media for Proof Integrated Communications, the digital marketing arm of Burson-Marsteller, has been helping Fortune 500 companies strategically incorporate new media into their marketing mix since 1996.

She contributes to Ad Age Digital Next, Mashable, Business Week and others. On Twitter, she is @whatsnext.

She is co-founder of the pet lovers' site and blog, Pawfun.com - where you can create and send free photo e-cards of your pets and create a variety of great products featuring your pet’s photo.

This is my personal blog, where I share my own thoughts and opinions, which do not represent the views of Proof or its clients.






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