Commerce Bank: Unethical Customer Policy, Liar, Liar, Pants on Fire!
Commerce Bank: Liar, liar, pants on fire. A huge sign in the window of every Commerce Bank branch in New York City declares: "Your money faster. Deposit 'til 6. Next Day Availability." Except when it's not.
I went to a Commerce branch in Flat Iron and gave the teller a deposit at 4 p.m. She said, "Just so you know, I'm working on tomorrow, so this won't be credited today." I protested: "But the sign says "Your money faster. Deposit 'til 6. Next Day Availability."
That's true, she said, but not at every teller.
Jeez, all they need is a little sign the teller can put up that says, "Deposits made at this window before 6 PM will NOT be credited today. Please see teller at Window X." Then, Commerce Bank wouldn't be lying to its customers.
About BL Ochman
Blogger, social media strategy consultant to Fortune 500 companies, and sought-after corporate speaker B.L. Ochman heads the creative team of whatsnextonline.com. She also publishes the Ethics Crisis blog for SRF Global Translations