Why I Hate HP Customer Service and Tech Support. It's Not Why You Think

His response was stupid, and not well-coached.

He'd have been better off saying "Ma'am, don't worry about sending it back. You're a valued customer and we don't want to put you to any more effort than you've already put forth."

Instead, by saying "it's disposable," he's just reinforcing how overcharged you really were.

Ugh.

I wonder whether it's even safe to dispose of that product in a landfill. Companies like HP should be responsible for helping their consumers appropriately dispose of or recycle their products, instead of acting like they're doing you a favor by selling you a $129 "disposable" keyboard.

First of all, I bought photosmart 8250. But apparently the software is wrong. It messes up your computer. Then I tried seeking help online.
HP online technical support is a joke--it's so true. They'll answer you if the question is easy. If it's hard, they'll simply disconnect you and pretend as if you got disconnected by the system. Then they'll email you saying some nonsense. Let's sue HP.

Seems like some of you folks don't understand a lick about business.

First off, you assume that $129 is the total cost/price for the plastic and electronics inside the machine. Do you guys understand how technology works?

For a company to design a technology, it can cost millions of dollars. Then the testing. Then the compatibility issues. Then some support costs are factored in. Then, during production, any company tries to make the item as inexpensively as possible while hitting minimum functional targets. The resulting cost is a price point that funds the R & D and provides the manufacturer with a reasonable ROI over an assumed product life.

Yet you guys seem to bitch that you were overcharged. Are you overcharged at the store for an apple when you can grow the thing for free in your backyard? No, because you are paying for all the costs it took to bring that apple to your convenient store, not just the cost of the "apple". Got it yet?

As far as the disposal piece, awww, guess it rubs the Greens the wrong way to actually throw something away. OMG, the Environment! Ever think about the waste of packaging materials, fuel, electicity etc to shuttle that defective item back somewhere to have it processed?

HP is one of the most enviromentally conscious companies out there. And no, I don't work for their marketing department!

You folks need to get a clue. Having to call 10 times to get a keyboard replaced? I am with you, that is unacceptable. But the rest of the comments, give me a break.

Run far, far away from HP if you value your time...sir;-)

lol