Dell and HP: Do You Hear Us Now?

Jeff Jarvis has a Dear Mr. Dell letter today that eloquently explains to Michael Dell why he needs to pay attention to customers. Here's the bottom line: bloggers and consumers can move markets. Any company president, CMO and CFO who doesn't believe that and who doesn't read Jarvis' letter will rue the day he or she ignored it.

"Your customer satisfaction is plummeting, your marketshare is shrinking, and your stock price is deflating," Jarvis begins. But I doubt Michael Dell is listening. And I'd bet that he doesn't have the balls to respond in a comment on Jarvis' blog or this one.

I've been in Dell Hell too. And I am presently experiencing HP IPAQ 2755 and HP Wireless Bluetooth Keyboard hell. Dell and HP's tech support is ignorant, arrogant, slow, and filled with people whose heavily accented English is often unintelligible.

A policy of abusing consumers will eventually bite Dell and HP and lots of other companies in the ass. I can't wait til the day.

dell_hell, blogging, customer_relationship_management

Comments

Posted by: Shawn Lea at August 18, 2005 10:07 PM

Posted by: geekgirl2 at August 20, 2005 4:30 AM

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Jeff Jarvis "bastona" Mr Dell from Blogs4biz
Jeff Jarvis di BuzzMachine ci è andato pesante: nel suo post intitolato "Dear Mr Dell" ha pubblicato una lettera aperta nella quale porta impietosamente alla luce la scarsa affidabilità dei prodotti Dell nonché le enormi falle del suo "Customer Car... [Read More]

Tracked on August 18, 2005 9:27 AM